At Nestoraboost, we are committed to delivering your orders safely, efficiently, and on time. This Shipping & Delivery Policy outlines everything you need to know about how we handle the shipment of your purchases, from the moment you place your order to the moment it arrives at your door. Please read this policy carefully before completing your purchase.
1. Order Processing Time
Once your order has been placed and payment has been successfully confirmed, our team begins processing your order within 1 to 3 business days. Business days refer to Monday through Friday, excluding public holidays. During this time, we verify your payment, prepare your items, conduct a quality check, and package your order securely to ensure it arrives in perfect condition.
Please note that orders placed on weekends or public holidays will begin processing on the next available business day. During peak shopping seasons such as Black Friday, Christmas, or major sale events, processing times may be slightly extended due to higher order volumes. In such cases, we will do our best to communicate any delays promptly and keep you informed throughout the process. We appreciate your patience and understanding during these busy periods.
2. Estimated Delivery Time
After your order has been processed and dispatched, estimated delivery times are typically between 5 and 10 business days depending on your location, the shipping method selected, and the carrier handling your shipment. Delivery to major cities and urban areas may be faster, while deliveries to rural or remote locations may take slightly longer.
Please be aware that delivery timeframes are estimates provided by our carriers and are not guaranteed. Factors outside of our control such as adverse weather conditions, customs clearance procedures for international orders, public holidays, or unexpected carrier delays may impact delivery timelines. We work closely with our logistics partners to minimise delays wherever possible and to ensure your order reaches you as quickly as possible.
3. Shipping Charges and Fees
Shipping charges are calculated automatically at checkout based on your delivery address, the weight and dimensions of your order, and the shipping method you select. All applicable shipping fees will be clearly displayed before you complete your purchase so there are no unexpected costs at the point of payment.
From time to time, we may offer free shipping promotions on qualifying orders. Any such promotions will be clearly advertised on our website and applied automatically at checkout where applicable. We are committed to full transparency in our pricing in accordance with Google Merchant Center policies, ensuring that all costs are accurately represented before you confirm your order.
4. Order Tracking and Updates
Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing your tracking number and a link to track your order in real time. This allows you to monitor the progress of your delivery at every stage of the journey.
Tracking information may take up to 24 hours to update after your order has been shipped as carrier systems process new shipments. If you have not received your tracking information within 3 business days of your order confirmation, please check your spam or junk email folder before contacting our support team. We are always happy to help you locate your order and provide you with the most up to date information available.
5. Shipping Destinations
We currently ship to a wide range of locations. Delivery availability, costs, and timelines will vary depending on the destination. At checkout, you will be able to confirm whether we ship to your specific location and review the applicable shipping options and fees before placing your order.
For international orders, please be aware that your shipment may be subject to customs inspection, import duties, or taxes imposed by your country’s local authorities. These charges are the responsibility of the recipient and are not included in the price of the product or the shipping fee charged at checkout. We recommend checking with your local customs office for more information on applicable charges before placing an international order.
6. Shipping Address Accuracy
It is the sole responsibility of the customer to ensure that a complete and accurate shipping address is provided at the time of placing an order. This includes the correct street address, apartment or unit number where applicable, city, state or province, postcode, and country.
Nestoraboost cannot be held liable for orders that are delayed, lost, or undelivered as a result of an incorrect, incomplete, or undeliverable address being provided by the customer. If you realise you have made an error in your shipping address after placing your order, please contact our support team as soon as possible at support@nestoraboost.store. We will do our best to make the necessary corrections, however we cannot guarantee that changes can be made once an order has already entered the processing or dispatch stage.
7. Lost, Stolen, or Delayed Packages
While we take every precaution to ensure your order is delivered safely and on time, there are rare occasions where packages may be delayed, lost in transit, or in exceptional circumstances reported as stolen after delivery confirmation. We understand how frustrating this can be and we are committed to working with you to find a resolution.
If your tracking information shows that your package has not moved for more than 5 business days, or if your estimated delivery window has passed without delivery, please contact our customer support team immediately. We will raise an investigation with the relevant carrier on your behalf. Please note that investigations with carriers can take between 5 and 10 business days to complete. Once the outcome has been confirmed, we will work with you to arrange a replacement or refund as appropriate in line with our returns and refunds policy.
8. Damaged Items Upon Arrival
We take great care in packaging your orders to minimise the risk of damage during transit. However, on rare occasions items may arrive in a damaged condition due to mishandling by the carrier. If your order arrives damaged, please do not discard the packaging or the item as these may be required as evidence for a carrier claim.
Please contact our support team at support@nestoraboost.store within 48 hours of receiving your order and provide clear photographs of the damaged item and its packaging. Once we have reviewed your claim, we will arrange for a replacement to be sent or a full refund to be issued as quickly as possible. We are committed to ensuring that every customer receives their order in perfect condition and we take all reports of damage seriously.
9. Failed Delivery Attempts and Returns to Sender
If a delivery attempt is made and no one is available to receive the package, the carrier will typically leave a notification card or send an email or SMS advising you of the next steps. In most cases, you will have the option to reschedule delivery, collect your parcel from a local depot, or redirect it to a more convenient address.
If a parcel is returned to us by the carrier due to a failed delivery, an incorrect address, refusal of delivery, or because it was uncollected from the depot within the carrier’s holding period, we will contact you to discuss your options. Please note that re-delivery charges may apply in such circumstances. If a refund is requested for a returned parcel, the original shipping fee is non-refundable.
10. Contact Us
If you have any questions, concerns, or queries relating to your order, shipping, or delivery, our friendly customer support team is here to help. We aim to respond to all enquiries within 1 to 2 business days and will do everything we can to resolve your issue as quickly and efficiently as possible.
📞 +1 540 287 2548
📍 1121 Bluegrass Ave, Frankfort, KY 40601
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